TERMS

The following terms and conditions apply to all orders places by the customer, with HOUSE OF GRIMBORG via our website www.houseofgrimborg.com

By using www.houseofgrimborg.com and/or placing an order on the website you agree to the terms and conditions displayed below. Please make sure you read and understand the terms and conditions before you place your order. You have to be 18 years or older to shop on www.houseofgrimborg.com using a credit or debit card.
As a customer, you need to provide the minimum of your name, email address, postal address, and your card details when you shop at HOUSE OF GRIMBORG'S website.
The prices displayed on the websites are in SEK (Swedish krona) and are including taxes.
As all earrings are handmade they might differ a bit from the pictures. The handmade nature is what makes them unique. You might even see a fingerprint at the back of the earrings. This is a one-woman-business and all earrings are made to order. Each design and colour combination will be made in a batch of 5. HOUSE OF GRIMBORG is the antithesis to mass-production.


DELIVERY

When you order from HOUSE OF GRIMBORG you should receive a confirmation email straight away, but please allow up to 5 business days for me to process and send your order. To deliver your item I use Postnord. The parcels are always tracked and comes with an individual tracking number.
When I post your parcel you will receive a shipping confirmation email with your tracking number and accurate information for your order.


RETURNS

HOUSE OF GRIMBORG has a 14 day return policy, meaning that from the day you receive your order you have 14 days to place your return.
To return an item the item in question needs to be in the same state as it was when you received it. The requirements for returning an item are as followed:
  • The item shall not have been used (trying an item on does not count as being used)
  • The item shall not have been “harmed” (broken, dirty, bended etc.)
  • The item shall not have been adjusted or tampered with
Before returning your items be sure to contact me at, houseofgrimborg@gmail.com, for further instructions. I will provide you with the return form and address to where you will send the return.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. HOUSE OF GRIMBORG is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.


The refund will be issued when the item returned is back at my studio and has passed the requirements for returning an item. Your refund will be paid back in full excluding delivery charges which you pay yourself at the place you return your item from. Please allow up to 10 working days for the refund.


COLOR & SIZING

Because the items are displayed on your screen, I cannot guarantee the colours are the same as in real life due to different light and colours on different computer and mobile screens. Please look at the size in the item description before ordering, and see reference pictures for the look of it in action.


PAYMENT METHODS

We use Klarna and DIBS Payment as our payment processors. We accept VISA, MASTERCARD, AMERICAN EXPRESS, and all major credit and debit cards through secure payment. You can also pay by invoice through Klarna.


HANDLE & CARE

As the earrings are delicate handmade items, please handle them with care.
The clay I use is durable and the silver is too if you put it back in the jewelry box or your storage space after using them. Silver will keep its matte surface and colour longer if you store them right and not expose them to water or damp spaces. Therefore remove the earrings if you go for a swim or take a shower.
Handle them with love and do not bend the earrings.